Products - Incident Management

ConnectM's Trouble ticketing software has been built to support following features and can be integrated with any kind of event source.

  • Live Ticket Monitoring - for NOC users who operate over 24x7
  • Configurable workflows to be followed for the life cycle of a ticket.
  • User to asset mapping based on locations, geography or assets
  • Support configurable categories of Tickets like Critical, Major, Minor etc.,
  • Multi level escalation matrix configurations
  • Notification of Ticket/Escalations by SMS, EMAL or IVRS
  • Dashboards to monitor SLAs
  • Manual Tickets can be initiated and tracked.